1,000 signatures reached
To: Malcolm Turnbull
Stop outsourcing at Centrelink
Human Services Minister Alan Tudge has announced Serco subsidiary Serco Citizen Services will begin operating a Centrelink call centre in Melbourne within weeks, with 250 full-time equivalent staff.
We call upon Malcolm Turnbull to reverse this decision and give the Department of Human Services more funding so it can employ people to do the job.
Why is this important?
Centrelink services have already been run into the ground as the Turnbull Government has slashed more than 5,000 permanent jobs from the Department of Human Services. The number of unanswered call has climbed rapidly as the Government has continued cutting, with more than 42 million calls going unanswered just last financial year alone.
This deal hatched by the Turnbull Government is an absolute disaster for Centrelink and the thousands of vulnerable Australians who rely on the agency. Serco is a tax-avoiding multinational parasite, plain and simple, that profits from downgrading public services and underpaying the people who provide them. Everything they touch sees services suffer.
Centrelink clients need real help, such as that they are given by our members who have permanent jobs in the department and therefore the proper training and experience to actually resolve peoples’ problems. A private call centre that’s designed merely to make the department’s call waiting times look better isn’t going to genuinely help anyone.
Serco’s arrival is also yet another attack by the Turnbull Government on hard-working DHS staff. They’ve been under an unrelenting attack through a four-year wage freeze and wholesale cuts, so this is adding insult to injury. It’s telling that the Defence Department is currently taking the reverse approach, bringing work back in-house because it offers higher quality work at a lower cost.