Taking emergency calls for a living is already stressful enough. But due to understaffing, 000 workers can't even take a moment between calls to recover from what they've just heard. They're being called back from breaks and feel they're unable to take annual leave. However their greatest concern is for the community trying to call through in an emergency. These workers aren't asking for a pay rise or more holidays, they're simply calling for minimum staffing levels so that they can support Victorians in need.